The Davenport House Patient Participation Group (more commonly known as ‘the PPG’ or ‘Patient Group’) was formed in 1993. The objectives of the Patient Group are:
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Practice Manager - Lindsey Wright
As you will know ‘freedom day’ has been and gone but many of you continue to be understandably cautious. Following guidance from the NHS and in consultation with the PCN (Davenport House, The Elms and The Village) we are continuing the current arrangements at the Surgery for the time being in the interests of everyone’s safety.
Namely, all patients and staff to continue wearing masks, keeping the doors of the Surgery closed and continuing with the telephone triage model. As always, we are open to those that need to be seen as we have been right the way through the pandemic. We just ask that you only come down to the Surgery if you are invited to do so. This is so we can keep the waiting rooms socially distanced to protect all patients particularly those who are vulnerable or immucompromised as infection rates in the area remain high. These arrangements are constantly under review in an effort to deliver the best possible service to patients during this unprecedented period. With this in mind, there are some initial changes as follows:
We have listened to your concerns and frustrations about the phone lines so last week we underwent some maintenance which should increase the quality of calls. We are liaising with the Friends of Davenport House to see if there are any other improvements that can be achieved. If your call is non urgent then please consider calling in the afternoon away from the very busy period first thing in the morning.
Surgery 1st Floor
In the next few weeks we will be opening up the 1st floor to patients again which means that you will see the GP in their own room. Accordingly please bear this in mind if you have an appointment to visit the Surgery as you may be asked to go to the upstairs waiting room.
We are welcoming our new intake of GP Registrars (under training) this month so there will be some new names and faces. Doctors Abbas, Sothirajah, Mirza and Khan will be joining us from the beginning of August.
We are also welcoming a new salaried GP, Dr Raj Subbu, replacing Dr Anna Mallott who has now left the Surgery for a new opportunity. Dr Mallott has been with us for 5 years so many of you will have consulted with her over this period.
Profiles of our new salaried GP and the new registrars will be provided in a subsequent bulletin.
There is much coverage in the media about a potential Covid booster vaccination with the hope that it will be delivered at the same time as the annual flu vaccination. No decisions have yet been taken so it is likely that we will be advising you a little later than in previous years about your flu vaccination. However, please be assured that we will be offering flu jabs to all those who are eligible as we do every year, in addition to which we shall advise you about any Covid booster vaccination.
Covid Travel Passports
The Surgery does not produce any certification for Covid vaccinations as these are done at a National level. So please don’t request a certification from us. If you are unable or do not have the facility to download the NHS app you can call 119 and they can produce a digital or paper copy of the certificate for your travel purpose. You can also submit your details on the Government website:
Thank you for your patience
Lastly, we are very appreciative of all those patients who have made allowances for the pressures on the Surgery where we have been obliged by the NHS to bring in different ways of working and where many of our staff and GPs have been away with Covid themselves. It has undoubtedly been stressful for both patients and all those working in the Practice so thank you for your patience over the last 18 months.
Sadly there have been some who have become very frustrated and abusive with us so we please ask that you are always courteous with our staff and understand that we are doing our best in difficult circumstances.